If the freight driver has not yet departed, please make proper notations of the damage on the delivery receipt prior to signing for the goods. If the damage is significant enough that it is unacceptable to you, you may also refuse delivery of the damaged product. You should only refuse delivery of the damaged item and not the entire shipment. Please report this issue to us as soon as possible thereafter.
If the damage is concealed and was only discovered after the truck driver has left, please report it to U.S. Mail Supply’s customer service center at 1-800-571-0147 as soon as possible. Typically, most freight companies require that any shortages and/or freight damage be reported within 7 days, so it is important to thoroughly count and inspect your shipment immediately upon delivery, or as soon as possible thereafter. IT IS ALSO IMPORTANT TO PROMPTLY REPORT ALL SHORTAGES AND FREIGHT DAMAGE WITHIN 7 DAYS SO THAT THE APPROPRIATE CREDIT CAN BE OBTAINED FROM THE FACTORY AND/OR FREIGHT COMPANY. This will also allow us to quickly process a replacement order for you, if necessary.
Quite often digital photographs of the damage can be very helpful in illustrating to the factory and freight company the specifics of the damage.
We do our best to quickly address shortage and freight damage issues for our customers, but failure to promptly report shortages or freight damage within 7 days makes it much more difficult, and sometimes impossible, for us to resolve these issues without the customer incurring additional expense.
Don't worry, we can help you figure out what's best and most cost efficient for your space. A representative at U.S. Mail Supply will help you figure out what is required for USPS or private delivery, the number of units you need and any information required for installation.
